Return / Refund Policy
Our policy lasts 14 days. If 14 days have gone by since your entire order was delivered (excluding pre-order & custom built merchandise), we can’t offer you a refund.
To be eligible for a refund, your item must be un-used and in the same condition that you received it. It must also be sealed and in the original manufacturer packaging.
Several types of goods are exempt from being returned. Those items include Batteries, Alternators, Power Poles, CockBoxes, Subwoofers weighing over 60 lbs gross weight, Amplifiers rated over 5,000 Watts & consumable items such as supplies (Fleece, Resin, wire accessories). All sales on subwoofer enclosures are final and refunds will not be issued for any reason. Please feel free to contact our support team with further questions at admin@theaudiogoat.com
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable).
Items not eligible for return or refund also include any item not in its original condition, any item damaged or missing parts for reasons not due to our error, or any item that is shipped back to us more than 14 days after the original delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again to ensure you are not mistaken. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at theaudiogoat@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. In all honesty, we do bend this policy from time to time, as customer satisfaction is our number one priority. These types of situations are handled on a cases by case basis.
Exchanges / Repairs (if applicable)
We only replace or repair items if they are truly defective, or damaged during initial shipping to customer. All merchandise sent to The Audio Goat to be replaced or repaired under manufacturer warranty will be inspected and tested by our in-house technical staff to determine to official cause of failure. If a product is found to have failed due to improper tuning, neglect, improper installation, abuse or acts of nature, it will not be warrantied and the cost of the return shipping will be the sole responsibility of the customer.
If you need to exchange an item under warranty or have a product repaired under warranty, please call us for a Return Authorization Number to be included in your return shipment at admin@theaudiogoat.com. Once you receive your Return Authorization Number from us, please carefully repackage your item(s) and ship it/them to:
Warranty Department
The Audio Goat, LLC
123 Street, City,
City, Country 1234
Return Shipping NOTES*
Customers are responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a purchase refund, the cost of return shipping will be not be reflected in your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item, nor do we guarantee against shipping damage on any item you may return. This is the customer’s responsibility.
